Shipping and Delivery Policy
Last updated: 18 August 2026
This Shipping and Delivery Policy explains how Real Enterprises, operating as “Jagannath World,” processes, packs and delivers orders placed through jagannathworld.com.
1. Order Processing
Orders are normally processed and dispatched within 1–3 working days after successful payment confirmation.
Custom-made, personalized, large-size or made-to-order products may require additional preparation time. Where possible, the expected dispatch time will be mentioned on the product page or communicated to the customer.
Orders are generally not processed or dispatched on Sundays and public holidays.
2. Shipping within India
We deliver to serviceable PIN codes across India through reputable courier and logistics partners.
Standard delivery normally takes approximately 3–10 working days after dispatch, depending on the destination, courier availability, weather, public holidays and other operational conditions.
Delivery estimates are indicative and are not guaranteed delivery dates.
3. Shipping Charges
Free standard shipping may be offered within India on eligible website orders. Any applicable shipping charge, special-handling charge or location-based charge will be displayed during checkout or communicated before dispatch.
Additional charges may apply to oversized, heavy, fragile, remote-location or special-delivery orders.
4. Order Tracking
When tracking information is available, it will be shared by email, SMS, WhatsApp or through the customer’s account.
Tracking updates may take up to 24–48 hours to appear after dispatch.
Customers are responsible for providing a complete address, correct PIN code and reachable phone number.
5. Packaging
Every product is inspected and packed carefully before dispatch. Fragile idols, handicrafts, brass products and decorative items may be packed using multiple protective materials to reduce transit damage.
Customers should record a complete parcel-opening video from before opening the outer packaging until the product is fully inspected. This evidence helps us investigate courier damage or missing-item claims quickly.
6. Delivery Attempts
The courier may contact the customer before delivery. Customers should ensure that someone is available to receive the parcel.
If delivery fails because of an incorrect address, unreachable phone number, repeated refusal or customer unavailability, the parcel may be returned to us. Additional shipping charges may apply if the customer requests redispatch.
7. Delayed Orders
Delivery may be delayed because of:
Weather or natural events
Public holidays or local restrictions
Courier-network congestion
Remote-location service limitations
Incorrect or incomplete delivery details
Events beyond our reasonable control
If tracking has not changed for several working days, contact us with your order number so that we can raise a request with the courier partner.
8. Lost or Damaged Parcels
If a parcel appears damaged at delivery, customers should photograph the outer packaging before opening it.
For a damaged, defective, incorrect or missing product, contact us within 48 hours of delivery with:
Order number
Complete unboxing video, where available
Clear photographs of the product and packaging
Photograph of the shipping label
Description of the issue
Claims will be reviewed according to our Return, Replacement and Refund Policy and applicable consumer law.
9. Address Changes
Address changes can only be requested before dispatch. Once an order has been handed over to the courier, an address change may not be possible.
Jagannath World is not responsible for delays or failed deliveries caused by incorrect information supplied by the customer.
10. Local Pickup
Local pickup from Puri may be available with prior confirmation.
Customers should contact us before visiting to confirm that the order is ready. Pickup is normally available from Monday to Saturday between 10:00 AM and 7:00 PM, excluding public holidays.
11. International Shipping
International delivery may be available for selected products and destinations. Shipping charges, estimated delivery time, customs duties, import taxes and documentation requirements will be communicated separately.
Any customs duty, import tax or destination-country charge is generally payable by the recipient unless otherwise agreed in writing.
12. Contact Us
For shipping and delivery assistance, contact:
Jagannath World – Real Enterprises
Street No. 69-J, Srikrushna Nagar
Balighat, Puri, Odisha – 752002, India
Phone/WhatsApp: +91 88951 85857
Email: contact@jagannathworld.com
Support hours: 10:00 AM to 7:00 PM
Please include your order number when contacting us.